EU9 Privacy Policy — How Safe Is Your Information With Us

EU9 (eu9.lv) is an international online betting and gaming platform. This Privacy Policy applies to the EU9 website and all associated services.

By using EU9's services, you agree to this Privacy Policy. We follow internationally recognized standards to keep your data safe.

This policy is compliant with Bangladesh and international data protection laws. We do not use your data for any purpose without your consent.

EU9 collects only the data necessary to provide its services. The types of information collected are detailed below.

Personal identification information:

• Full name and date of birth (for age verification).
• Email address and contact number.
• Current address.
• Government-issued ID details (for KYC verification).

Financial Information:

• Payment method details (method name or account type only — not full numbers or account details).
• Transaction history (for record-keeping purposes).

Usage information:

• Login time, device type, and browser information.
• IP address (for security and location verification).
• Favourite games and betting history.

EU9 collects information only for specific, legitimate purposes. There is a clear reason behind every piece of data collected.

• Account Management: For registration, login, and account management.
• Identity and age verification: To confirm users are 18+ and to prevent fraud.
• Payment processing: To process deposits and withdrawals securely.
• Anti-Money Laundering: To fulfill legal obligations.
• Support services: To assist with troubleshooting.
• Promotions and bonuses: To send you relevant offers (with your consent).
• Responsible Gaming: To identify signs of problem gambling and provide appropriate support.

EU9 uses collected data solely to improve its services and meet legal obligations.

EU9 may use your betting history and preferences to offer more relevant promotions. This information is never shared with external advertisers.

EU9 does not sell your data or share it without authorization. Your information may only be shared with third parties in the limited circumstances outlined below.

• Payment providers: Only the information needed to process deposits and withdrawals.
• Identity verification services: To complete the KYC process.
• Legal Authorities: Under a court order or legal obligation.
• Security partners: To prevent fraud and cyber threats.

EU9's website uses cookies — small text files stored in your browser that help improve your experience.

Types of cookies used at EU9:

• Essential cookies: Essential for login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytics cookies: For monitoring site statistics (anonymised).

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some EU9 services from functioning properly.

EU9 retains your data only for as long as necessary. After that, it is securely deleted.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for 5–7 years in accordance with legal obligations.
• Support communications: retained for up to 2 years after the issue is resolved.
• Closed account data: retained for up to 5 years from the date of closure (for legal purposes).

As an EU9 member, you have certain important rights over your own data.

EU9's services are strictly for adults (18+). EU9 does not knowingly collect data from minors.

If a minor accidentally creates an account on EU9 and EU9 becomes aware of this, the account will be immediately closed and all collected data will be deleted.

If a parent or guardian suspects their child is using EU9, please contact EU9 support immediately.

EU9 uses industry-leading technology to keep your data safe.

• SSL 256-Bit Encryption: All data in transit.
• Two-factor authentication (2FA): To protect your account.
• Firewall and intrusion detection: To prevent unauthorized access.
• Regular security audits: Tested by independent third-party experts.
• Employee Training: All staff are trained in data protection.

That said, no one can guarantee complete security on the internet. If a breach is suspected, EU9 will act immediately and notify all affected members.

EU9 may update this Privacy Policy at any time. Members will be notified of significant changes by email or platform notification in advance.

Continued use of EU9 after any changes are made will be taken as your acceptance of the updated policy. We recommend checking this page from time to time.

The date of the latest update can be found at the top of this page.

For any questions, requests, or complaints regarding the Privacy Policy, please contact EU9.

EU9 always aims to resolve your concerns promptly and effectively. Your privacy is our responsibility.